– Open settings and check if the network is connected successfully, it will indicate [Connected] under the network name. If it indicates [Check password and try again], it means the WiFi password is wrong, please click into the network, select Forget network and connect again.
– Check the strength of the WiFi signal. If the WiFi icon is displayed as white color fully filled, it is an excellent strength. If the WiFi icon is displayed as white little or half in white, it’s relatively weak. Please locate your SeekBox as nearer as possible to your WiFi router. Please also note that WiFi strength would weaken passing through walls or other obstacles;
– Make sure the IP setting is in “DHCP”
– Open apps like YouTube and see if it works;
– Open the “Fast” app on the Home screen to check your internet speed. We recommend a minimum 8 Mbps network for smooth streaming.
If you tried the above steps and still does not work
– Reboot your router/modem;
– Please try to connect with Ethernet hardware. We recommend an Ethernet network as it usually provides a stable and fast network transmission;
– Please try with other networks or your mobile hotspot network. You can also ask if your neighbor can help you with their network for testing.
– Open settings and check if the network is connected successfully, it will indicate [Connected] with details IPv6, IP address and SeekBox MAC ID;
– Make sure the IP setting is in “DHCP”;
– Close the WiFi network if you are connecting WiFi previously;
– Open apps like YouTube and see if it works;
– Open the “Fast” app on the Home screen to check your internet speed. We recommend a minimum 8 Mbps network for smooth streaming.
If you tried the above steps and still does not work
– Please check the cable and see if it plugs firmly both on the SeekBox and your router/modem;
– Check if it works under WiFi network. If it works, please try to connect with Ethernet hardware.
